No. We begin processing orders as soon as they are placed to ensure timely delivery. Once an order is confirmed, we cannot make any changes or cancellations. Most products are eligible for return within 30 days of receipt.

Wilson accepts Visa, MasterCard, JCB, and American Express credit or debit cards. We also accept Apple Pay and Google Pay on supported devices.

You can enter a discount or promo code on the "Checkout" page. Once you've added all items to your shopping bag, enter your code in the promo code field then click "Apply".

Click "Forgot Password" on the login page and follow the steps.

You can change your email from your account settings page.

Items purchased only from our official website and stores are eligible for return.
To qualify, the item must be:

• In the same condition as received
• Unworn or unused, with no defects
• With original tags and packaging intact
• Accompanied by the original receipt or proof of purchase

Yes. Items sold at marked down prices are final sale and not eligible for return or exchange. Please Note: We may, at our sole discretion, limit or suspend return privileges if we detect:

1. Fraudulent returns
2. Excessive returns
3. Returns of items not in brand-new condition
4. Other abuses of this policy

We may amend this policy at any time and without notice, at our sole discretion.

You have 30 days from the date you receive your order to request a return.

Please email us at wilsoncssea@gmail.com to request a return. Once your return is accepted, you will receive instructions on how and where to send your package.

Important: Do not send items back without first contacting us. They will not be accepted.

Please inspect your order immediately upon delivery.
If your item is defective, damaged, or incorrect, email us right away at wilsoncssea@gmail.com so we can help resolve the issue.

Yes, but you must:

• Email us first at wilsoncssea@gmail.com before returning the item for exchange.
• Exchanges are only allowed for the same item in a different colour or size.

Note: Exchange items cannot be further exchanged or refunded unless defective. Items must remain in original sale condition (unworn, unused, with tags and packaging).

If you believe your item has a manufacturing defect within 30 days of purchase, email us at wilsoncssea@gmail.com for our team to advise on the next steps. Please also ensure that you have a receipt or proof of purchase, ensure that the item is in its original packaging, with images of the defect, and unwashed. Once our team assess that the is in good condition, we will proceed with a refund or exchange.
Do take note that this will be evaluated on a case by case basis. 

If you wish to return an item because youve changed your mind, you have 30 days from purchase to return it to the store. Please ensure:

• You have proof of purchase
• The item is in original packaging
• The item is unwashed and unused

Once our store team inspects the item and deem that it is in good condition, we will process the refund within 10 working days.
*Do take note that exchanges are only allowed for items of the same model in a different size.

After we receive and inspect your returned item, our store team will assess if the item is suitable for a refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that if your bank or credit card company may take additional time to post the refund. If more than 15 business days have passed since your return was approved, please contact us.